Cancellation + Rescheduling Policies

We value your time and the time of our photographers. When you book an appointment with us, that time is reserved specifically for you. Last-minute cancellations impact our ability to serve other clients, so we kindly ask that you confirm your appointment or make any changes well in advance whenever possible. Thank you for understanding!

Cancellation Policy

If you cancel more than 24 hours before your appointment, you can choose one of two options:

  • Get a refund of your booking fee (minus a 6% transaction fee), or

  • Receive a full credit to use toward any future appointment.

Cancellations made less than 24 hours before your appointment will result in a loss of the booking fee, since we’re unable to rebook that time slot.

Important: Weekends and holidays don’t count toward the 24-hour notice. For example, if your appointment is on a Monday, you’ll need to cancel by the end of the business day on Friday.

rescheduling Policy

You may reschedule your appointment up to two times without penalty, provided the request is made at least 1 business day in advance. Additional reschedules beyond the first two will incur a $100 rescheduling fee.

No show Policy

If no one is available at the property within 15 minutes of the scheduled appointment time and we haven’t been notified in advance, the session will be considered a no-show.

No-shows are treated the same as last-minute cancellations and will be charged 100% of the full package price. Please note that the photographer is not required to wait beyond the 15-minute grace period.

PACKAGE MODIFICATIONS

EXCeptions

Serious Illness or emergency

In the event of a serious illness or emergency, please contact us immediately to discuss rescheduling options. While we may make exceptions at our discretion, the standard cancellation policy generally applies.

weather

We know that the weather doesn’t always cooperate, and we’re here to help you navigate those unpredictable days! Here’s what you can expect if the weather impacts your shoot:

Severe Weather:

If conditions are unsafe or extreme (like heavy rain, snowstorms, or strong winds), we’ll prioritize safety and quality. In these cases, we’ll reschedule your session as soon as possible at no extra charge.

Light to Moderate Weather:

For more manageable conditions—such as light rain, drizzle, or mild winds—we’ll proceed with the interior shoot as planned. If we can’t get exterior shots that day, we’ll return to complete them at no additional cost.

If you're concerned about how the weather might affect your photos, you can request a one-time reschedule at no extra fee. We’ll do our best to keep the same photographer, though another team member may step in depending on availability.

If you’d like to upgrade or downgrade your package, we’re happy to help—as long as the request is made at least 1 business day before your scheduled session and availability allows.

  • Downgrades: You’ll be refunded the difference, minus a 6% transaction fee, in line with our refund policy.

  • Upgrades: We’ll do our best to accommodate the change, depending on availability.

If you request a downgrade within 1 business day of your appointment, we won’t be able to make changes, and the original package and booking fee will remain in place and non-refundable.

Same-day upgrades may be possible at the photographer’s discretion and based on the time available during your session.