Do I need to sign a new contract for every property?
No! This is an annual agreement. Sign once and you're covered for all shoots you book throughout 2025.

What if I only need one shoot this year?
That's fine! The agreement simply means you don't need to sign paperwork for each property, even if you only book one.

When is payment due? Full payment for your selected package is due before the scheduled shoot date. We cannot begin services until payment is received and cleared.

What payment methods do you accept? We accept credit cards (Visa, MasterCard, American Express, Discover), checks payable to Rae Scott Photo, and online payment through our booking platform. We do not accept Zelle, Venmo or cash payments.

What are travel fees and how do I know if I'll be charged? Travel fees depend on the property location:

• Zone 0 (Standard Service Area): $0

• Zone 1: $150 + Package C minimum required

• Zone 2: $250 + Package C minimum required

Check your property location at https://raescott.co/travel-map.

What if I need to add extra photos after the shoot? Additional photos beyond your package can be added for a per-image fee or by upgrading to a higher package tier. Additional fees must be paid before we deliver the extra images.

What happens if I pay late?
All payments are due at the time of booking. In rare cases where invoicing is used, invoices are due within 30 days. Late payments incur 15% annual interest (1.25% per month).

How much notice do I need to give to reschedule?
You need to give at least 1 full business day (24 hours) notice to reschedule without penalty. If your shoot is scheduled for Monday at 9am, you must let us know before 9am on the Friday before. Your first 2 reschedules are free with proper notice.

What if I need to reschedule more than twice?
The 3rd and subsequent reschedules cost $100 each (and must still meet the notice criteria of 1 full business day).

What happens if I cancel with less than 24 hours notice?
Cancellations with less than 1 business day (24 hours) notice are charged 100% of the shoot fee.

What if we can't access the property (wrong lockbox code, tenant won't let us in, etc.)?
Access issues are treated as cancellations and the full shoot fee applies.

What if there's bad weather?
We make every attempt to shoot as scheduled, even in less-than-ideal weather conditions. However, if severe weather significantly affects lighting or creates unsafe working conditions, we may need to postpone. In those cases, we'll reschedule at no additional charge (beyond any expenses already incurred). We do not accept cloud-cover, lack of sunshine, snow on the ground, wind, etc as reasons for late cancellations. All weather-related cancellations must be made within the cancellation window. Safety-related rescheduling is up to the sole judgment of our team.

When will I receive my photos?
Standard delivery is 2 business days by 5pm after the shoot date. Rush delivery may be available upon request.

What format will the photos be delivered in?
High-resolution JPEG files delivered via online gallery, suitable for MLS and print use.

How many photos will I receive?
The number of photos depends on your selected package (Package A, B, C, etc.). Check your booking confirmation for details.

Can I request edits?
Yes! One round of edits is included if you submit requests within 14 days of receiving your gallery. Requests must be sent in writing to admin@raescottphoto.com with specific details about changes needed.

What if I need more edits or miss the 14-day window?
Additional edit rounds or late requests are billed at $100/hour. We'll provide an estimate before starting work.

How long do you keep my photos?
We archive all photos for 12 months from the shoot date. After that, they're deleted from our systems. You're responsible for backing up any digital files you receive.

Do I own the photos? No, we retain copyright. You're purchasing a license to use the photos for specific purposes (see below).

How can I use the photos? You can use photos for:

• MLS listings

• Your website and social media

• Property marketing materials

• Listing presentations and brochures

• Real estate advertisements

• Sharing with homeowners for personal use

Can I edit the photos? Minor edits such as cropping or adding text overlays are okay, but you cannot alter photos in ways that misrepresent the property or our artistic vision. All contract terms still apply to edited versions.

How long can I use the photos? Indefinitely for the specific property photographed, as long as you're using them within the allowed scope (MLS, your marketing, etc.). You may not use them for multiple listings - the single use license is for a single listing.

Can I share photos with other agents or publications? For commercial use by other parties (magazines, other agents, builders, etc.), you need written permission from us and additional fees may apply. For any other uses, please contact hello@raescottphoto.com before sharing the download gallery.

Do I need to credit you? Yes, please credit us when sharing photos, especially on social media. Tag @coloradorealestatephoto on Instagram!

Can you use my photos for your marketing? Yes, we retain the right to use photos for our portfolio, website, social media, and marketing. If you need a temporary embargo (up to 90 days), request it before the shoot date.

I need to list a property for a second time, can I use the photos again? Most likely you can, but you need to purchase a discounted Relisting License. If you are not the original listing agent who hired us, we will also need permission from that agent as a professional courtesy to all of our clients.

Does the property need to be staged? No, we photograph properties as-is—whether vacant or furnished. The property just needs to be reasonably clean and accessible. That said, staged or well-presented homes typically photograph better and help buyers envision themselves in the space. Even simple touches like decluttering or adding a few decorative elements can make a noticeable difference in your listing photos.

What's the best time to schedule my shoot?
Timing depends on which direction your home faces:

• East-Facing Homes: 9:00 AM for soft, warm morning light

• South-Facing Homes: 10:00 AM for diffused, soft sunlight

• North-Facing Homes: 9:00 AM or after 3:00 PM for even, soft light

• West-Facing Homes: After 3:00 PM for warm, golden light

For the best results, consider booking separate sessions for interior and exterior shots, as they may require different lighting conditions. If that's not possible, we can help you prioritize which areas are most important. We also offer a pre-shoot site visit ($100) to determine optimal timing based on your property's lighting conditions.

What if the property isn't ready when you arrive?
If the property has excessive debris, hazardous conditions, or other issues that prevent professional photography, we may postpone the shoot. This would be subject to our cancellation policy.

Do I need to be present at the shoot? No, you don't need to be present as long as access to the property is provided. However, we recommend having an authorized representative (agent, broker, property manager, or homeowner) available for a brief 10-minute walkthrough at the beginning of the shoot. If no one is present, we'll proceed with our professional interpretation of how best to showcase the property.

What about turning on lights and opening blinds?
Yes. Please ensure blinds/curtains can be opened and that the property has good natural light access.